Cake Ladyzilla

Backstory:  I have emailed our former cake lady 6 times and left 1 voice mail since 1/11/2010 asking for a contract for her services (which she apparently has readily available).  She had always responded by saying "Oh I'm sorry, it's coming", except for my last email (from 1/19) and voice mail (1/22) in which I received no email/call back.  I found this unprofessional.  So after a week of waiting for a response, here's what transpired today:

My email:

Robin,

I am not sure if you did not receive my previous email from 2/19 or my voice mail from 2/22.  I am not sure why I have not received a response from either means of communications, though I am sure you have good reason.  To be honest, not hearing from you adds to my growing list of concerns.  I have been already concerned because I have had to ask for a contract a total of now 6 times since our meeting on 1/10.  Please understand that I am just an extremely organized person who is treating her wedding like a business and would like all paperwork signed and in place.  I feel like I have been unable to have this happen.  At this point, I would either like to have a discount for my cake and my contract as soon as possible, or, if you'd rather, for us to amicable split ways and have you refund my $100 deposit.  I have been hoping to not have to send this email, but I am losing sleep over the matter and am anxious all the time.

Thanks for your time and understanding

Stephanie C Sebo

Her response back:

Stephanie,

First, I did not get a voice mail from you. Not sure why, but I have your contract to mail. Your emails are written confirmation that negotiations and plans are ongoing. So as far as having confirmation, that would do it. I have your contract together, and it is my fault for not sending it out as promptly as I usually do business. With your wedding over a year away, and the email documentation, I didn't think it was as urgent as you feel it is. I have many brides I am working with on a daily basis for weddings in the next few weeks and months. I'm really sorry you feel you would like another baker, and if that is in fact what you want to do, I will refund your money. I will not discount a cake for 2011.

I'm sorry if you view your wedding as a business. I think you may lose all the special excitement involved in this important time. I bake cakes because it is special and I enjoy helping in the magic of that day.

I have your address as: (please note, she had my addy right, but I'm not broadcasting it)

I will forward the deposit to you there.

Sincerely,

Robin

Did this not seem bitchy to you?  Chris and I were steaming?  It seemed she was insinuating that 1) I was handling my wedding wrong 2) I am less important than her other brides  3) She seemed to talk in circles too and contradict herself.

I was really nice responding back as well, fyi.  I wanted to make sure that I didn't say anything to negatively affect my chances of getting another cake vendor or affect my current wedding vendors she may know (i.e. my awesome freakin' photographer)

Argh.  The hassles of a wedding.